We charge a flat rate of $15 Australia-wide, with free shipping on orders over $250.

Orders are dispatched within 1-2 business days, with shipping times ranging from 2-10 business days, depending on your location. You’ll receive a tracking link via email once your order is on its way.

Yes, we do! For international orders and shipping rates, please email friends@fermoy.com.au

Most changes can be made through the members area once you log in. If you need further support, we kindly request that changes be sent via emailing friends@fermoy.com.au

The members area is an online portal where our club members can manage their wine club and access special offers. To activate your members area here and use the email address linked for you wine club membership. Once activated, you can access your members area by visiting the Fermoy Estate website and navigating to the login page.

Yes, you have the option to skip a delivery without penalty or we can hold it until you want it. Most changes can be made through the members area once you log in. If you need further assistance, please email friends@fermoy.com.au and we’ll be happy to help.

An order may be adjusted or cancelled at the discretion of Fermoy staff if reasonable notice is given prior to dispatch.

If Fermoy have been notified of a breakage in transit by our carrier, we will endeavour to send out a replacement to the customer as soon as possible.

We will replace or refund you for any bottle of wine that is received damaged or faulty. We ask the customer to return the unfinished portion of the original bottle for replacement. Please send an email to friends@fermoy.com.au to arrange for the return of the damaged product.

No refunds or credits can be given until the original wine is received by the winery.

Our Terms of Service can be viewed here

Our Privacy Policy can be viewed here

Visit our Contact Us page for details and we’ll be happy to help.