Privacy Policy

Fermoy Holdings Pty Ltd ABN 50 373 224 112 is committed to the protection of personal privacy within the scope of applicable law. This Privacy Policy covers our treatment of personal information that we collect, use and disclose.

We may update this Privacy Policy from time to time. The most current version will be located on our website, and is also available by contacting our Privacy Officer by email or at the address detailed below.

By using our website, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Types of personal information collected

The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:

  • name, address(es), telephone number(s) and other contact details;
  • electronic address(es);
  • payment information (such as credit card or bank details);
  • other personal information required to provide our services; and
  • transaction details relating to your use of our products, services or benefits.

We will not collect sensitive information from you or any third party.

From time to time, you may provide us, and we may collect from you, personal information of a third party (for example, for delivery purposes). Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.

You do not have to provide us with any personal information, however if you do not do so we may not be able to provide you with the products, services or benefits you have requested.

How we collect personal information

Generally, we collect personal information directly from you, such as:

  • when you submit information through our website;
  • in person;
  • in the course of us providing you with a requested product, service or benefit; or
  • when you have other dealings with us.

We may also collect personal information through:

  • our related bodies corporate;
  • our business partners; and
  • third parties who supply services to us.

Why we collect, use and disclose personal information

We will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, or where authorised or required by law.

We will collect personal information for the following purposes:

  • to establish and maintain your relationship with us;
  • to provide the products or services you have requested from us;
  • to answer any inquiry you make; or
  • to offer you specials, discounts and/or promotions relating to our business.

We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:

  • manufacturers and suppliers; couriers and delivery contractors;
  • marketing consultants and promotions companies; website hosts; and
  • consultants and professional advisers.

Direct marketing

We will also use and disclose your personal information to send direct marketing to you from:

  • friends@fermoy.com.au
  • our related bodies corporate 
  • third parties who provide goods or services to us.

The direct marketing may relate to:

  • our products and services;
  • the products and services of other parties;
  • new developments we believe may be of interest to you.

You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

How we store and protect personal information

We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

Do we send personal information overseas?

Our electronic databases are maintained locally within Australia consequently we do not expect to disclose your personal information to overseas recipients.

How you can access your personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our cellar door by email or at the address detailed below.

At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

We will promptly acknowledge and investigate any complaint about the way we manage personal information.

Cookies

Our website use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.

How to contact us or make a complaint

If you have any questions about this Privacy Policy or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

The Privacy Officer

Address: 316 Vincent Street, Leederville WA 6007

Phone: (08) 9443 2988

E-mail: enquiries@fermoy.com.au

If you wish to update information we hold about you please email friends@fermoy.com.au or call our cellar door on (08) 9755 6593.

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.

Last updated March 2017